Why Businesses Should Utilize Social Media + How Do You Measure?

Why Businesses Should Utilize Social Media

  1. Drives traffic
  2. Discover new customers
  3. Builds brands
  4. Attracts customers and evangelists who can help spread the “message”
  5. Creates positive associations with product or brand

How do you track social media ROI (metrics)?

  1. Traffic data (uniques coming from social media pages/profile)
  2. Fan/Follower data
  3. Social interaction data
  4. Social content performance (is the content produced on these social media sites driving traffic?)

Are there tools to help me track these metrics? Oh yeah! Just to name a few….

  1. Radian6. Best known social media monitoring tool.
  2. Social Mention. “Google Alerts” for Social Media.
  3. TwentyFeet. Aggregation of metrics and a datastream from Facebook, Twitter and YouTube.
  4. Klout. Measures influence online.
  5. Viralheat. One of the best ways to measure social media (cheap for basic plan).

Your Social Media Strategy Must Include These Platforms

  • FaceBook (encourage Likes and Shares)
  • Twitter (create robust profiles that link-back to your company website)
  • LinkedIn (many forums you can promote your business)
  • YouTube (create marketing & product videos to technical support “how to” solutions)
  • StumbleUpon (StumbleUpon now accounts for more than 50% of all referral traffic from the top social media sites)
  • Wikipedia (The key to getting traffic from Wikipedia is to simply post external and reference links)
  • Blogs (base your blog on the WordPress or Tumblr platform. The “reblog” strategy helps generate traffic. Post at least one blog post a day. Don’t have blog content? Pull some content out of existing white papers, or marketing collateral) 
  • Forums (get active in your online community!)
  • Social News Sites such as digg, reddit, Slashdot, etc.
  • Q & A Sites such as Yahoo Answers, Quora, Answers.com, etc.
  • Document Sharing Sites such as Scribd, docstoc, slideshare (generate good content that people will want to share)
  • Check-in sites such as foursquare

These Social Media sites create “signals” to Google in which they take into account when ranking search results. They also push enormous amounts of traffic back to your website. An active social media presence creates branding opportunities as well as goodwill for your customers (think customer support). In cases of PR messaging, social media delivers instantly.

Quick Blub: Stake Your Social Media Name Now

Knowem.comRemember the circus of cyber squatting domain names back in the day? Everyone was scrambling to own their domain names before cyber squatters owned them and held them for ransom $$$. A new service called “knowem?” checks and registers your brand name, username or vanity URL in the Social Media space (websites). I just registered my company. Register before the Social Media land grab comes of age. Do it now or someone will hold you and your company hostage. Its a great service that will do all the time consuming username registering for you.

Safeguarding The Celebrity Brand Online

I’m sure everyone agrees that there are way too many “Celebrity” gossip websites out there. What I can’t believe (in this day and age of a web 3.0 world) is that the individual celebrity publicist, or their agency’s do not really know how to protect their celebrity clients “brand” online. Online gossip websites are notorious for spreading rumors and FUD (fear, uncertainty and doubt). FUD is a marketing and PR tactic used in the technology world to influence public perception by disseminating negative (and vague) information. Whether it’s a rumor, or FUD, the main reason for this tactic is increase website traffic and “clicks”. Traffic and clicks generate advertising revenue for these gossip websites and they will do anything or say anything to get their fair share of this revenue. Whether it’s true of not, this type of business model will ruin a celebrity brand. From what I can concur, Celebrities fight these gossip sites with lawsuits or threatening email. Both are a waste of time and money. So you drag a gossip website to court, and spend large amounts on legal fee’s just to get the site to tear down the blog or picture when they will do it again in a few months? Threatening emails or phone calls only will create negative media relations that may never be repaired between the celebrity and the website owner. In fact, it may encourage them to write more rumors and negative content. Old school tactics do not work anymore as there are thousands of these sites to litigate.

So what’s a celebrity to do? Well…………..first off, tell your publicist to stop sending nasty emails or handing it over to your legal team. It will only create more negative content and wasted energy. In addition to the old fashion publicists, celebrities, sports figures, or any famous person that wants to keep his or hers reputation & brand intact needs to hire a person specifically (or agency) to devote their time to defend and even develop strong working relationships with these websites or bloggers. In the corporate world we are seeing the standard media relations departments create groups under them specifically for “blogger relations”. A blogger relations team will initiate contact with all website or bloggers that write about the company. By establishing these relationships, a company, or in this case a Celebrity can get advance “heads-up” on possible rumors or FUD and head them off (create an appropriate response) before they are posted on the web.

Why keep a celebrity brand intact? Because a “rumor” or “bad press” can take off and go viral on all sorts of social media sites. When that happens, sponsorships, scripts, movies, endorsement deals may reduce to a trickle or may even end. The entertainment world needs to start hiring “online publicists” to guard their celebrity investments! The online publicist’s job (only job) is to monitor the internet for ALL information posted about their client. They need to reply to negative (or positive) articles and blogs via the comments section. Develop personal working relationships with these bloggers so that they will double check their facts with the celebrity before posting any rumor or undesirable pictures. Other duties would be to establish official pages on social media websites (like a fan page on FaceBook) where you can communicate with the public on a regular basis to squelch any negative gossip. Again, the internet has matured and a celebrity publicist must also establish new tools in the web arena to successfully create or maintain their clients brand and image.

SEO Visual Guide to Success

SEO Visual Guide

I found this great SEO visual guide layout for anyone planning a campaign for the first time. Its also a handy guide to keep on hand at all times. You can drill down the tree limbs and get more detailed and plan out milestones, etc. The guide came from Dave Chaffey at e-consultancy.

Before you begin any SEO campaign (organic or paid) its imperative to know how search engines operate and how people interact with them. There are many guides out there where you can learn the “basics” of search engine friendly design and development (or you can hire a consultant). Search Engine Optimization (SEO) is arguably THE most cost-effective digital marketing technique, but also the most challenging to get right. It can get overwhelming with keyword research, link building, usability, and tweaking content. In the end, always keep measuring and tracking the data (success) and build off of whats working, and whats not working. If your site cannot be found by search engines or your content cannot be put into their databases, you miss out on the incredible opportunities available to websites provided via search – people who want what you have visiting your site. Always keep in mind not to go too overboard with content optimization or you will get labeled a “spammer” or a “content farmer” which will designate you as a low-quality website/publisher.

Why Your Business Needs To Get On Facebook NOW

1 out of every 8 minutes online is spent on Facebook. Source: Comscore, Feb. 2011

40% of Facebook’s user base is age 35+. Source: Istrategy Labs, Jan. 2010

64% of Facebook users have become “fans” of at LEAST one company. Source: Exacttarget, 2011

Facebook

The number of marketers who say Facebook is “critical” or “important” to their business has increased 83% in just 2 years. Source: Hubspot, 2011

51% of Facebook fans are more likely to buy the brands they fan. Source: Chadwick Martin Bailey & Imoderate Research Technologies, Feb. 2010

Welcome to the new “Marketing Juice” blog site

My “Online Digital Marketing Strategy” blog is migrating to tumblr. Why you ask?

  • A better creative platform which also integrates Social Media.
  • Better look and feel than my older first generation blog.
  • Easier to post and more format/template options.

*Tumblr is not that great of platform for SEO, but that’s not why I switched. I switched for Tumblr’s layout, templates, and simplicity; keeps me focused on writing content. I can also post from an admin panel or a browser bookmarklet or the Dashboard from my HTC Inspire Android. I have no time to look and mess around with plugins. I just want to focus on content. The only thing that sucks, thus far, is that Tumblr doesn’t natively import posts from the blogger platform. This will force me to manually add my blogger posts archive to Tumblr one at a time. This should be completed by next year! sheesh.

Please bear with me as I move my entire blog, feedburner, etc., from my old blogger account (onlinemarketingjuice.blogspot.com) to this new tumblr site.