The digital era has transformed how businesses operate, with a dormant social media account equating to a closed storefront. Ensuring your Facebook, Twitter, LinkedIn, or Instagram accounts are consistently refreshed with engaging content is crucial. Instead of spreading your resources thin across various platforms, focusing on 1-2 primary accounts can yield more impressive results.
Take the example of Buffer, a popular social media management tool. They famously dropped their efforts on Facebook and focused primarily on Twitter and Instagram, where they found their audience was more engaged. Through social media analytics, Buffer discovered that despite having over 100,000 followers on Facebook, the engagement rate was significantly lower than their Twitter and Instagram accounts.
They employed social scheduling and automation tools to maximize productivity and ensure consistency. It was critical for Buffer’s social media strategy to prioritize social channels based on their target audience’s online activity.
Technical metrics, or Key Performance Indicators (KPIs), played a significant role in this decision-making process. By monitoring Engagement Rates, Follower Growth, Reach and Impressions, and Click-Through Rates, Buffer could understand which platforms were most effective for their brand. The strategy of repurposing content helped them avoid the continuous strain of creating new content and improved their SEO efforts.
Once Buffer mastered content creation and scheduling dynamics on Twitter and Instagram, they were ready to reevaluate their social media strategy and consider expanding to other platforms.
Buffer’s example illustrates how a company can effectively manage its social media presence by making data-driven decisions. Following their footsteps, any business can strategically plan its social media marketing and management efforts. And if needed, they can always delegate these tasks to a freelancer. After all, outsourcing can bring unique expertise that may currently be outside the business’s arsenal, contributing fresh perspectives and innovative ideas to the strategy.
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